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Managing Knock Your Socks off Service 3,E Subclass_MLM He had a very personalIn our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web savvy consumer in mind, "Managing Knock Your Socks Off Service" shows managers and supervisors how to: find and retain service oriented